bdko Privacy Policy

bdko is a real-money online gaming platform operated at bdko.club, serving players primarily based in Bangladesh. bdko is the data controller responsible for the personal information collected through the platform, the bdko mobile app, and any related communications channels including email and live chat.

This Privacy Policy applies to all personal data collected by bdko in connection with your use of the platform, regardless of the device or channel through which you access bdko. It covers all games available on the platform, including Fortune Tiger, Jackpot Fishing, Dragon Master, Callbreak, West Hunter Bingo, Supermarket Spree, and Win.

If you have any questions about this Privacy Policy or about how bdko handles your personal data, you can contact the bdko data team at any time at [email protected].

bdko collects the following categories of personal data. We only collect data that is genuinely necessary for the purposes described in Section 4.

bdko collects your personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automatically — when you visit the bdko platform or use the bdko app, technical and usage data is collected automatically via cookies, server logs, and similar tracking technologies. See Section 6 for full details on cookies.
• From third-party payment processors — when you make a deposit or withdrawal via bKash, Nagad, or Rocket, bdko receives confirmation data from the relevant mobile financial service provider to verify the transaction.
• From identity verification providers — when bdko requests KYC (Know Your Customer) verification, an authorised third-party identity verification service may provide bdko with a verification result based on the documents you submit.

bdko does not purchase personal data from data brokers or any other third-party data sources.

bdko uses your personal data for the following specific purposes. For each purpose, we have identified the legal basis on which we rely.

• To create and manage your account — we need your identity and contact data to set up and maintain your bdko account. This is necessary to perform the contract between you and bdko.
• To process deposits and withdrawals — we use your financial data to process payments via bKash, Nagad, and Rocket. This is necessary to perform the contract.
• To verify your identity and age — we are required to verify that all players are at least 18 years old and to conduct anti-money-laundering checks. This is a legal obligation.
• To provide customer support — we use your contact and communications data to respond to your queries and resolve issues. This is necessary to perform the contract.
• To detect and prevent fraud — we use technical and gaming data to identify suspicious activity, protect the integrity of the platform, and protect other players. This is a legitimate interest of bdko.
• To comply with legal obligations — bdko is required by law to retain certain records, including transaction records, for a minimum period. This is a legal obligation.
• To improve the platform — we use aggregated, anonymised usage data to understand how players use bdko and to improve the platform experience. This is a legitimate interest of bdko.
• To send you relevant communications — with your consent, bdko may send you information about promotions, new games, and platform updates. You can withdraw consent at any time.

bdko does not sell your personal data. We share your data only with the following categories of trusted third parties, and only to the extent necessary for the specific purpose stated:

• Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your deposit or withdrawal transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers — authorised KYC service providers receive identity documents you submit for verification. These providers are contractually bound to handle your data securely and to use it only for verification purposes.
• IT and hosting providers — bdko's platform is hosted on secure servers. Our hosting and infrastructure providers may have access to data stored on those servers as part of their service, but are contractually prohibited from using that data for any other purpose.
• Regulatory and law enforcement authorities — bdko may be required by law to disclose certain data to regulatory bodies or law enforcement agencies. bdko will always seek to limit such disclosures to the minimum required by law.
• Fraud prevention services — bdko may share limited technical data with fraud prevention services to identify and block fraudulent activity on the platform.

bdko uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players use the platform so we can improve it.

The types of cookies bdko uses are:

• Essential cookies — these are necessary for the platform to function. They keep you logged in during your session and enable core features like deposits and game loading. You cannot opt out of essential cookies without stopping using the platform.
• Functional cookies — these remember your preferences, such as your preferred language and display settings, so you do not have to set them every time you visit.
• Analytics cookies — these collect anonymised data about how players navigate the platform, which pages are most visited, and where players encounter problems. This data helps bdko improve the platform. You can opt out of analytics cookies via your browser settings.
• Security cookies — these help bdko detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the bdko platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

bdko retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data — retained for the duration of your account and for 5 years after account closure, to comply with anti-money-laundering regulations.
• Transaction records — retained for a minimum of 5 years from the date of the transaction, as required by financial regulations.
• Identity verification documents — retained for 5 years after account closure.
• Customer support communications — retained for 2 years from the date of the communication.
• Technical and usage data — retained for 12 months on a rolling basis.

When personal data is no longer required, bdko securely deletes or anonymises it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.

bdko takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bdko's servers.
• Encrypted storage for sensitive data including financial information and identity documents.
• Access controls — only authorised bdko personnel with a legitimate need can access personal data, and all access is logged and audited.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Incident response procedures — in the event of a data breach, bdko has procedures in place to contain the breach, assess the impact, notify affected players, and report to relevant authorities as required by law.

While bdko takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — please use a strong, unique password for your bdko account and never share your login credentials with anyone.

bdko is strictly an 18+ platform. bdko does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the bdko platform in any way.

If bdko discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that your child has registered an account on bdko, please contact us immediately at [email protected] so we can take prompt action.

bdko supports parental control tools and encourages parents to use filtering software to prevent minors from accessing real-money gaming platforms. For more information, visit the Responsible Gaming page.

bdko may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make changes, we will update the "Last updated" date at the top of this page.

For material changes — such as collecting a new category of data or sharing data with a new type of third party — bdko will notify registered players via their registered mobile number or email address at least 14 days before the change takes effect. This gives you time to review the changes and, if you do not agree, to close your account before the new policy applies.

Your continued use of the bdko platform after any update to this Privacy Policy constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bdko handles your personal data, please get in touch with the bdko support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the bdko platform
• Subject line for data requests: "Privacy Request" or "Data Access Request"
• Response time: bdko aims to respond to all privacy-related requests within 5 business days

For questions about responsible gaming or to access self-exclusion tools, please visit the Responsible Gaming page. For the full platform rules, see the Terms and Conditions.